Yes, we would require a deposit in most cases, especially if you are booking in advance. This is to ensure the dates you have selected for the clean to be carried out on are held for you.
PLEASE NOTE DEPOSITS ARE NON REFUNDABLE
No, these are provided by our JNS Sparkle professional cleaning staff and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.
The JNS Sparkle Owner and the Team Supervisor who cleans your home are the only people who have access to your keys. All Customers only identification is an individual key code number, the reference to which is always kept separate from the keys. (Names and Addresses not written on key tag)
We love pets. It would be ideal if you would introduce the team to your pet(s) during the first visit. You could also show the team where the treats are so when we return, we can offer them a treat before starting the clean.
First of all, we are fully insured. If you have any items which are particularly delicate or irreplaceable, or of high sentimental value, please let us know at our initial meeting so we can discuss your requirements. As you’d expect, we treat your possessions with the upmost care. In the highly unlikely event that something is damaged or broken, the supervisor will leave notification in writing for you and we will endeavour to contact you immediately.
Yes, as far as is practical. We always try to maintain continuity by using the same staff on a client’s contract. This helps to build extensive knowledge of the site, a healthy relationship and trust between the cleaning team and the client, and leads to increased security for our customers.
We have a completely flexible approach and will attend your premises at the time that suits your use of the site. This can be early mornings, before any of your staff arrive, during the day, or in the evening after everyone has left for the day.
Yes. Contracts are signed before going ahead with any services to ensure your happy with the work we will be providing and prices.
We contact you to make alternative arrangements.(Christmas & New Year Day Closed)
For a regular cleaning service, payment is made at the time of each clean. Our standard payment option is by Debit or Credit card – Cash & Payment links can be provided.
For a one-off or an occasional clean, a minimum of a 50% deposit will be required at the time of booking.
You will get a receipt/invoice upon the job completion, once the job is completed and payment is made you will get an email with the receipt attached.
If you or the check-out report comes back that you are not happy with the service we have provided and you have noticed areas that have not been cleaned to the satisfaction, we will come back to the property free of charge as long as its within 48 hours after the cleaning was done. Upon receiving unsatisfactory evidence via email firstname.lastname@example.org outlining issues raised
OFFERS NOW ON FOR ALL COMMERCIAL OR DOMESTIC CLEANS WHEN BOOKED WITH US IN ADVANCE!
10% OFF YOUR FIRST PRESSURE WASH SERVICE
BOOK NOW BEFORE OFFER ENDS