- Do you require a deposit to secure bookings?
Yes, we would require a deposit in most cases, especially if you are booking in advance. This is to ensure the dates you have selected for the clean to be carried out on are held for you.
PLEASE NOTE DEPOSITS ARE NON REFUNDABLE
All prices quoted and offers are subject to our Terms & Conditions. All Materials and Equipment are included. Minimum Charge of £25.00 applies on various services.
- Do I need to provide any cleaning equipment or supplies?
No, these are provided by our JNS Sparkle professional cleaning staff and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.
- If you hold the keys to my house who will have access to them?
The JNS Sparkle Owner and the Team Supervisor who cleans your home are the only people who have access to your keys. All Customers only identification is an individual key code number, the reference to which is always kept separate from the keys. (Names and Addresses not written on key tag)
We love pets. It would be ideal if you would introduce the team to your pet(s) during the first visit. You could also show the team where the treats are so when we return, we can offer them a treat before starting the clean.
- What happens if something gets broken?
First of all, we are fully insured. If you have any items which are particularly delicate or irreplaceable, or of high sentimental value, please let us know at our initial meeting so we can discuss your requirements. As you’d expect, we treat your possessions with the upmost care. In the highly unlikely event that something is damaged or broken, the supervisor will leave notification in writing for you and we will endeavour to contact you immediately.
- Will we always have the same cleaner?
Yes, as far as is practical. We always try to maintain continuity by using the same staff on a client’s contract. This helps to build extensive knowledge of the site, a healthy relationship and trust between the cleaning team and the client, and leads to increased security for our customers.
- What time do you arrive on site?
We have a completely flexible approach and will attend your premises at the time that suits your use of the site. This can be early mornings, before any of your staff arrive, during the day, or in the evening after everyone has left for the day.
- Are we issued with a cleaning contract?
Yes. Contracts are signed before going ahead with any services to ensure your happy with the work we will be providing and prices.
- What happens if my scheduled cleaning service falls on a statutory holiday?
We contact you to make alternative arrangements.(Christmas & New Year Day Closed)
- How do I pay for the service?
For a regular cleaning service, payment is made at the time of each clean. Our standard payment option is by Debit or Credit card – Cash & Payment links can be provided.
For a one-off or an occasional clean, a minimum of a 50% deposit will be required at the time of booking.
- How do I pay for the service?
You will get a receipt/invoice upon the job completion, once the job is completed and payment is made you will get an email with the receipt attached.
Please note that additional charges for Congestion Charge, ULEZ charge and Parking may apply
- What is the Guarantee if I am UNSATISFIED?
If you or the check-out report comes back that you are not happy with the service we have provided and you have noticed areas that have not been cleaned to the satisfaction, we will come back to the property free of charge as long as its within 48 hours after the cleaning was done. Upon receiving unsatisfactory evidence via email customer.services@jnssparkles.co.uk outlining issues raised
